HomeMy WebLinkAboutCouncil Policy No. 100-07 - Citizen Complaints and Suggestions
CITY OF LAKE ELSINORE, CALIFORNIA
COUNCIL POLICY MANUAL
SUBJECT: Citizen Complaints & Suggestions Policy No. 100-7
Effective Date: 5/18/93
Revised: 9/12/06
Page No. 1 of 1
BACKGROUND
Current practice is for Councilmembers to advise the City Manager of complaints and
suggestions, with the City Manager’s Office providing direction to staff for response and
resolution of concerns. Citizen complaints and suggestions are recorded on a form and
forwarded by the City Manager to the Mayor and the appropriate department for
handling.
PURPOSE
The purpose of this Policy No. 100-7 is to provide a standardized procedure for
addressing citizen complaints and suggestions.
POLICY
Complaints and suggestions received by City Councilmembers from residents on a day-
to-day basis shall be referred to the City Manager for referral to the department most able
to address the concern. These complaints and suggestions will be addressed as
expeditiously as possible and the resident shall be contacted in writing or by phone within
five business days and informed of the disposition of their complaint and/or suggestion.
HISTORY
Adopted by Minute Action 5/18/93
Amended by Resolution No. 2006-152 9/12/06