HomeMy WebLinkAboutADA NOTICE DOCSC I TY O FPcvg
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NOTICE UNDER THE AMERICANS WITH DISABILITIES ACT
In accordance with the requirements of title II of the Americans with Disabilities Act of 1990
("ADA"), the City of Lake Elsinore will not discriminate against qualified individuals with disabilities
on the basis of disability in its services, programs, or activities.
Employment: The City of Lake Elsinore does not discriminate on the basis of disability in its hiring
or employment practices and complies with all regulations promulgated by the U.S. Equal
Employment Opportunity Commission under title I of the ADA.
Effective Communication: The City of Lake Elsinore will generally, upon request, provide
appropriate aids and services leading to effective communication for qualified persons with
disabilities so they can participate equally in the City of Lake Elsinore's programs, services, and
activities, including qualified sign language interpreters, documents in Braille, and other ways of
making information and communications accessible to people who have speech, hearing, or vision
impairments.
Modifications to Policies and Procedures: The City of Lake Elsinore will make all reasonable
modifications to policies and programs to ensure that people with disabilities have an equal
opportunity to enjoy all of its programs, services, and activities. For example, individuals with
service animals are welcomed in the City of Lake Elsinore offices, even where pets are generally
prohibited .
Anyone who requires an auxiliary aid or services for effective communication, or a modification of
policies or procedures to participate in a program, service, or activity of the City of Lake Elsinore,
should contact the office of Bill Belvin at (951) 674-3124 ext. 286, as soon as possible but no later
than 48 hours before the scheduled event.
The ADA does not require the City of Lake Elsinore to take any action that would fundamentally
alter the nature of its programs or services, or impose an undue financial or administrative burden.
Complaints that a program, service or activity of the City of Lake Elsinore is not accessible to
persons with disabilities should be directed to Bill Belvin at (951) 674-3124 ext. 286.
The City of Lake Elsinore will not place)a surcharge on a particular individual with a disability or any
group of individuals with disabilities to cover the cost of providing auxiliary aids/services or
reasonable modifications to a policy, such as retrieving items from locations that are open to the
public but are not accessible to persons who use wheelchairs.
The City of Lake Elsinore
Grievance Procedure under
The Americans with Disabilities Act
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities
Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging
discrimination on the basis of disability in the provision of services, activities, programs, or benefits
by the City of Lake Elsinore. The City's Personnel Policy governs employment-related complaints of
disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such
as name, address, phone number of complainant and location, date, and description of the
problem. Alternative means of filing complaints, such as personal interviews or a tape recording of
the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but
no later than 60 calendar days after the alleged violation to:
Bill Belvin
ADA Coordinator/Building Official
130 South Main Street
Lake Elsinore, CA 92530
Within 15 calendar days after receipt of the complaint, Bill Belvin or his designee will meet with the
complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the
meeting, Bill Belvin or his designee will respond in writing, and where appropriate, in a format
accessible to the complainant, such as large print, Braille, or audio tape. The response will explain
the position of the City of Lake Elsinore and offer options for substantive resolution of the
complaint.
If the response by Bill Belvin or his designee does not satisfactorily resolve the issue, the
complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt
of the response to the City Manager or his designee.
Within 15 calendar days after receipt of the appeal, the City Manager or his designee will meet with
the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after
the meeting, the City Manager or his designee will respond in writing, and, where appropriate, in a
format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Bill Belvin or his designee, appeals to the City Manager or his
designee, and responses from these two offices will be retained by the City of Lake Elsinore for at
least three years.
CITY OI� ,�, City of Lake Elsinore
LRE LSII104
REQUEST FOR ACCOMMODATION OR BARRIER REMOVAL
03woman S;
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. Braille
Title II of the American with Disabilities Act
Section 504 of the Rehabilitation Act of 1973
Pleose type or print legibly.
Name of person making this request:
Date of request:
City
E-mail address:
Address:
State — Zip Telephone Number:
If person needing accommodation is not the individual completing this form, please enter your:
Name:
Other Contact Information:
Telephone Number:
Check one: ❑ Accommodation ❑ Barrier Removal Accommodation needed or location
of barrier:
Brief statement of why the accommodation is needed or the barrier removed:
Date accommodation is needed:
If a date is not indicated, response will be provided in two weeks.
Signature:
Date:
Please give the completed form to the department where accommodation is needed or send to:
ADA Coordinator Bill Belvin
City of Lake Elsinore- City Hall
130 South Main Street, Lake Elsinore, CA 92530
(951) 674-3124 X 286 Office (951) 471-1419 Fax
Bbelvin@lake-elsinore.org
For more information or assistance in completing the form, please contact the ADA Coordinator.
U.S. Department of Justice
Civil Rights Division
Disability Rights Sectial
Americans with Disabilities Act
ADA Business BRIEF:
Service Animals
Service animals are animals that are individually trained to perform
tasks for people with disabilities — such as guiding people who are
blind, alerting people who are deaf, pulling ►wheelchairs, alerting and
protecting a person who is having a seizure, or per -forming other special
tasks. Service animals are working animals, not pets.
Under the Americans with
Disabilities Act (ADA), businesses
and organizations that serve the public
must allow people with disabilities to
bring their service animals into all
areas of the facility where customers
are normally allowed to go. This
federal law applies to all businesses
open to the public, including
restaurants, hotels, taxis and shuttles,
grocery and department stores,
hospitals and medical offices, the-
aters, health clubs, parks, and zoos.
Businesses that serve the public
must allow people with disabilities
to enter with their service animal
■ Businesses may ask if an animal is
a service animal or ask what tasks
the animal has been trained to
perform, but cannot require special
ID cards for the animal or ask
about the person's disability.
■ People with disabilities who use
service animals cannot be charged
extra fees, isolated from other
patrons, or treated less favorably
than other patrons. However, if a
business such as a hotel normally
charges guests for damage that
they cause, a customer with a
disability may be charged for
damage caused by his or her
service animal.
R A person with a disability cannot
be asked to remove his service
animal from the premises unless:
(1) the animal is out of control and
the animal's owner does not take
effective action to control it (for
example, a dog that barks
repeatedly during a movie) or (2)
the animal poses a direct threat to
the health or safety of others.
■ In these cases, the business should
give the person with the disability
the option to obtain goods and
services without having the animal
on the premises.
■ Businesses that sell or prepare
food must allow service animals in
public areas even if state or local
health codes prohibit animals on
the premises.
■ A business is not required to
provide care or food for a service
animal or provide a special
location for it to relieve itself.
a Allergies and fear of animals are
generally not valid reasons for
denying access or refusing service
to people with service animals.
Violators of the ADA can be
required to pay money damages
and penalties.
Service animals are individually
trained to perform tasks for
people with disabilities
If you have additional questions
concerning the ADA and service
animals, please call the Department's
ADA Information Line at
(800) 514-0301 (voice) or
(800) 514-0383 (TTY) or visit the
ADA Business Connection at
www.ada.gov
Duplication is encouraged. April 2002