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HomeMy WebLinkAboutItem No. 03 - Community Satisfaction Survey Page 1 of 2 REPORT TO MEASURE Z CITIZEN COMMITTEE To:Honorable Chair and Members of the Measure Z Citizens Committee From:Jason Simpson, City Manager Prepared by:Brendan Rafferty, Fiscal Officer Date:February 6, 2023 Subject:Community Satisfaction Survey Recommendation Review and approve the Community Satisfaction Survey. Background Since 2016, the City has regularly conducted community opinion surveys to gauge community satisfaction with City services and gather opinions, perceptions, and priorities about the City, its services, and future projects and/or needs. The results from the survey have provided critical information to assist the City in making sound, strategic decisions in various areas, including prioritization, planning, performance measurement, policymaking, community engagement, and budgeting. On November 3, 2020, residents of the City of Lake Elsinore voted in favor of Measure Z, a locally controlled one-cent or one percent transaction, and use tax to generate unrestricted general fund dollars to address City services, public safety, and local recovery needs. As part of the City’s commitment to direct the use of Measure Z funds per the goals and needs of the community, the City contracted True North Research to develop a survey that will gather opinions, perceptions, and priorities about the City. True North Research, Inc. Page 2 of 2 Discussion Since the beginning of December, staff has worked with True North Research to develop a survey that addresses all aspects of City services. The proposed survey includes several components of the City’s last survey in 2016. However, it was updated to include several new items. These items include topics from the 2019-20 Measure Z survey, public safety, and homelessness. The survey will be conducted in early March. Fiscal Impact The cost to develop and conduct the survey is expected to be $28,850.00 and is part of the Fiscal Year 2022-23 Annual Operating Budget. Attachments Attachment 1- Proposed Community Satisfaction Survey Copyright © 2023 True North Research, Inc. Page 1 City of Lake Elsinore Community Survey Phone Q2T January 2023 Section 1: Introduction to Study Hi, may I please speak to ______. Hi, my name is _____ and I’m calling from TNR on behalf of the City of Lake Elsinore (EL-sih-nor). The City is conducting a survey of residents about important issues and we would like to get your opinions. If needed: This is a survey about important issues in your community. I’m NOT trying to sell anything and I won’t ask for a donation. Your answers will be confidential. If needed: TNR is an independent public opinion research company. The City hired TNR to design and conduct the survey. If needed: The survey should take about 14 minutes to complete. If needed: If now is not a convenient time, can you let me know a better time so I can call back? If the person says they are an elected official or is somehow associated with the survey, politely explain that this survey is designed to the measure the opinions of those not closely associated with the survey, thank them for their time, and terminate the interview. Section 2: Quality of Life First, I’d like to ask you a few questions about what it is like to live in the City of Lake Elsinore. Q1 How long have you lived in the City of Lake Elsinore? 1 Less than 1 year 2 1 to 4 years 3 5 to 9 years 4 10 to 14 years 5 15 years or longer 6 Doesn’t live in Lake Elsinore Terminate 99 Prefer not to answer Q2 How would you rate: _____? Would you say it is excellent, good, fair, poor or very poor? Read item A first, then randomize B-E Excellent Good Fair Poor Very Poor No Opinion Prefer not to answer A The overall quality of life in Lake Elsinore 1 2 3 4 5 98 99 B Lake Elsinore as a place to raise a family 1 2 3 4 5 98 99 C Lake Elsinore as a place to retire 1 2 3 4 5 98 99 D Lake Elsinore as a place to work 1 2 3 4 5 98 99 E Lake Elsinore as a place to shop and dine 1 2 3 4 5 98 99 City of Lake Elsinore Community Survey January 2023 True North Research, Inc. © 2023 Page 2 Q3 What do you like most about Lake Elsinore that the city government should make sure to preserve in the future? Record Verbatim Response – Record first response only. 98 Not sure 99 Prefer not to answer Q4 If the city government could change one thing to make Lake Elsinore a better place to live, what change would you like to see? Record Verbatim Response – Record first response only. 97 No changes needed 98 Not sure 99 Prefer not to answer Section 4: City Services Next, I would like to ask a series of questions about services provided by the City of Lake Elsinore. Q5 Generally speaking, are you satisfied or dissatisfied with the job the City of Lake Elsinore is doing to provide city services? Get answer, then ask: Would that be very (satisfied/dissatisfied) or somewhat (satisfied/dissatisfied)? 1 Very satisfied 2 Somewhat satisfied 3 Somewhat dissatisfied 4 Very dissatisfied 98 Not sure 99 Prefer not to answer Q6 For each of the services I read, I’d like you to tell me how satisfied you are with the job the City is doing to provide the service. Are you satisfied or dissatisfied with the City’s efforts to: ______________, or do you not have an opinion? Get answer. If ‘satisfied’ or ‘dissatisfied’, then ask: Would that be very (satisfied/dissatisfied) or somewhat (satisfied/dissatisfied)? Randomize Very Satisfied Somewhat Satisfied Somewhat Dissatisfied Very Dissatisfied No Opinion Prefer not to answer A Provide police services 1 2 3 4 98 99 B Maintain a low crime rate 1 2 3 4 98 99 C Prepare the City for emergencies 1 2 3 4 98 99 City of Lake Elsinore Community Survey January 2023 True North Research, Inc. © 2023 Page 3 D Provide fire protection, prevention and emergency medical services 1 2 3 4 98 99 E Manage traffic congestion on city streets 1 2 3 4 98 99 F Keep public buildings, parks and facilities clean and attractive 1 2 3 4 98 99 G Maintain local streets and roads 1 2 3 4 98 99 H Provide parks, sports fields and recreation facilities 1 2 3 4 98 99 I Provide a variety of recreation programs for all ages 1 2 3 4 98 99 J Promote economic development to stimulate the local economy 1 2 3 4 98 99 K Promote jobs development in the city 1 2 3 4 98 99 L Manage and maintain the Lake and city beaches 1 2 3 4 98 99 M Provide special events, such as the Fourth of July fireworks show and summer nights in the park 1 2 3 4 98 99 N Promote Lake Elsinore as a recreational destination 1 2 3 4 98 99 O Address homelessness 1 2 3 4 98 99 P Clean up litter and trash that people dump along streets, sidewalks, and in public areas 1 2 3 4 98 99 Q Remove graffiti 1 2 3 4 98 99 R Facilitate the development of affordable housing 1 2 3 4 98 99 S Provide for diversity and inclusion within City events, services, programs and policies 1 2 3 4 98 99 Section 5: Public Safety Q7 Overall, how safe is Lake Elsinore as a place to live? Would you say it is very safe, somewhat safe, somewhat unsafe, or very unsafe? 1 Very safe 2 Somewhat safe 3 Somewhat unsafe 4 Very unsafe 98 Not sure 99 Prefer not to answer City of Lake Elsinore Community Survey January 2023 True North Research, Inc. © 2023 Page 4 Q8 When you are:_______________, would you say that you feel very safe, somewhat safe, somewhat unsafe, or very unsafe? Randomize Very Safe Somewhat Safe Somewhat Unsafe Very Unsafe Not sure Prefer not to answer A Walking in your neighborhood after dark 1 2 3 4 98 99 B Walking in commercial areas of the City after dark 1 2 3 4 98 99 C Visiting local parks and open space areas 1 2 3 4 98 99 D Driving on local streets 1 2 3 4 98 99 E Walking across streets or intersections 1 2 3 4 98 99 Section 5: Homelessness Next I have a few questions about homelessness in Lake Elsinore. Q9 Over the past three years, would you say the amount of homeless people you have observed in Lake Elsinore has decreased, stayed about the same, or increased? 1 Decreased 2 Stayed about the same 3 Increased 98 Not sure 99 Prefer not to answer Q10 Next, I’d like to ask about whether you support or oppose several strategies for addressing homelessness in Lake Elsinore. Here is the (first/next) strategy: _________. Do you support or oppose this strategy? Get answer, then ask: Would that be strongly (support/oppose) or somewhat (support/oppose)? Randomize Strongly support Somewhat support Somewhat oppose Strongly oppose Not Sure Prefer not to answer A Creating a temporary homeless shelter in Lake Elsinore 1 2 3 4 98 99 B Joining with other cities and the County to create more regional homeless shelters 1 2 3 4 98 99 C Providing funding for mental health services 1 2 3 4 98 99 D Providing funding for counseling and rehab for drug and alcohol addiction 1 2 3 4 98 99 City of Lake Elsinore Community Survey January 2023 True North Research, Inc. © 2023 Page 5 E Incentivizing under-performing hotels and motels to accept temporary housing vouchers 1 2 3 4 98 99 F Enhancing lighting in public areas to discourage people from using these areas to sleep 1 2 3 4 98 99 G Modifying street benches so it’s not comfortable to lie down on them 1 2 3 4 98 99 H Providing permanent housing with supportive services for homeless in Lake Elsinore 1 2 3 4 98 99 Section 7: Funding Priorities The City of Lake Elsinore has the financial resources to provide some of the services, programs and projects desired by residents. Because it can’t fund every project, however, the City must set priorities. Q11 As I read each of the following items, please indicate whether you think the City should make the item a high priority, a medium priority, or a low priority for future city spending. If you feel the City should not spend any money on this item, just say so. Please keep in mind that not all of the items can be high priorities. Here is the (first/next) one:____________. Should this item be a high, medium or low priority for the City – or should the City not spend any money on this item? Randomize High Priority Medium Priority Low Priority Should not spend money No Opinion Prefer not to answer A Make improvements to Lake Elsinore’s water quality, beaches, and recreational amenities 1 2 3 4 98 99 B Provide law enforcement services including neighborhood patrols, crime prevention, and investigations 1 2 3 4 98 99 C Provide quick responses to 9-1-1 emergencies 1 2 3 4 98 99 D Fix streets and repair potholes 1 2 3 4 98 99 E Address homelessness 1 2 3 4 98 99 F Keep public areas clean, healthy, and free of graffiti 1 2 3 4 98 99 G Improve economic development and attract new employers and businesses to Lake Elsinore 1 2 3 4 98 99 H Prepare for public health emergencies, wildfires, natural disasters, and other large- scale emergencies 1 2 3 4 98 99 I Build a new Library 1 2 3 4 98 99 City of Lake Elsinore Community Survey January 2023 True North Research, Inc. © 2023 Page 6 J Revitalize outdated commercial areas of the City 1 2 3 4 98 99 K Expand and improve the network of trails and bike lanes 1 2 3 4 98 99 Section 8: Communications Q12 Overall, are you satisfied or dissatisfied with the City’s efforts to communicate with residents through the media, the Internet, television, social media, and other means? Get answer, then ask: Would that be very (satisfied/dissatisfied) or somewhat (satisfied/dissatisfied)? 1 Very satisfied 2 Somewhat satisfied 3 Somewhat dissatisfied 4 Very dissatisfied 98 No Opinion/Not Sure 99 Prefer not to answer Q13 What information sources do you use to find out about City of Lake Elsinore news, events and programs? Don’t read list. Record up to first 3 responses. 1 City Newsletter/Activity Guide 2 City website 3 City Council meetings/members 4 Press Enterprise/Daily newspaper 5 Patch/online 6 Radio 7 Television 8 Internet (not City’s site) 9 Social Media like Facebook, Twitter or Instagram 10 Nextdoor 11 Direct mail 12 Flyers, brochures or posters 13 Email notices from City 14 Street banners 15 Local community group or organization 16 Home owners Association 17 Electronic billboards along I-15 18 Alert LE/Click Fix Mobile App 19 Friends/Family/Associates 20 Other specify City of Lake Elsinore Community Survey January 2023 True North Research, Inc. © 2023 Page 7 21 Do Not Receive Information about City 98 Not sure 99 Prefer not to answer Q14 In the past 12 months, have you visited the City’s website? 1 Yes 2 No 98 Not sure 99 Refused Q15 As I read the following ways that the City can communicate with residents, I’d like to know if you think they would be a very effective, somewhat effective, or not at all effective way for the City to communicate with you. Randomize Very Somewhat Not at all Not sure / Prefer not to answer A E-mail 1 2 3 99 B Electronic Newsletters 1 2 3 99 C Twitter 1 2 3 99 D Facebook 1 2 3 99 E Instagram 1 2 3 99 F A Smart Phone application that would allow you to communicate with the City, report issues, and receive updates 1 2 3 99 G City website 1 2 3 99 H Materials mailed directly to your house 1 2 3 99 I Automated phone calls 1 2 3 99 J Text messages 1 2 3 99 City of Lake Elsinore Community Survey January 2023 True North Research, Inc. © 2023 Page 8 Section 9: Background & Demographics Thank you so much for your participation. I have just a few background questions for statistical purposes. D1 What is your gender? 1 Male 2 Female 3 Non-binary 99 Prefer not to answer D2 In what year were you born? Record two-digit year 99 Prefer not to answer D3 Do you have one or more children under the age of 18 living in your household? 1 Yes 2 No 99 Prefer not to answer D4 In the past six months, have you or other members of your household used the Lake, city beaches, or other recreational amenities along Lake Elsinore? 1 Yes Ask D5 2 No Skip to D6 99 Prefer not to answer Skip to D6 D5 How often do you or other members of your household use the Lake? At least once per week, 2 to 3 times per month, once per month, once every two or three months, or less often than once every three months? 1 At least once per week 2 2 to 3 times per month 3 Once per month 4 Once every two or three months 5 Less often than once every three months 98 Don’t Know 99 Prefer not to answer City of Lake Elsinore Community Survey January 2023 True North Research, Inc. © 2023 Page 9 D6 Do you own or rent your residence in Lake Elsinore? 1 Own 2 Rent 99 Prefer not to answer D7 Which of the following best describes your employment status? Would you say you are employed full-time, part-time, a student, a homemaker, retired, or are you in-between jobs right now? 1 Employed full-time 2 Employed part-time 3 Student 4 Homemaker 5 Retired 6 In-between jobs 99 Prefer not to answer D8 What ethnic group do you consider yourself a part of or feel closest to? Read list if respondent hesitates. 1 Caucasian/White 2 Latino/Hispanic 3 African-American/Black 4 Native American Indian or Alaskan Native 5 Asian -- Korean, Japanese, Chinese, Vietnamese, Filipino or other Asian 6 Pacific Islander 7 Mixed Heritage 8 Other 99 Prefer not to answer Thanks so much for participating in this important survey! This survey was conducted for the City of Lake Elsinore.