HomeMy WebLinkAboutData Ticket Inc. - Agreement for Services 04-04-2008 ,*r'AtS 3101
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AGREEMENT FOR SERVICES AA"eA-
(Citation Administration)
This Agreement for Services(the"Agreement")is made and entered into as of the4_day of
A p r i 1 ,2408,by and between the City of Lake Elsinore,a municipal corporation("City")
and Data Ticket, Inc. dba Revenue Experts, Inc. ("Consultant'
RECITALS
A. Consultant is specially trained, experienced and competent to perform the special services
which will be required by this Agreement.
B. Consultant possesses the skill,experience,ability,background,certification and knowledge
to provide the services described in this Agreement on the terms and conditions described herein.
C. City desires to retain Consultant to render services and related work as set forth in this
Agreement.
AGREEMENT
1. Sc2pe of Services. Consultant shall perform the services described on Exhibit A which is
attached hereto and incorporated herein by reference. Consultant shall provide said services at the
time, place, and in the manner specified in Exhibit A (Parking Citations) and Exhibit B
(Administrative Citations), subject to the direction of the City through its staff that it may provide
from time to time.
2. Time of Performance. The services of Consultant are to commence upon execution of this
Agreement and shall continue for a period of one(1)year and may be extended for two consecutive
one-year extensions upon the approval of the City Manager, subject to the review of the City
Council.
3. Compensation. Compensation to be paid to Consultant shall be in accordance with the
Schedule of Charges set forth in Exhibit C and Exhibit D,which are attached hereto and incorporated
herein by reference. Payment by City under this Agreement shall not be deemed a waiver of defects,
even if such defects were known to the City at the time of payment
4. Method of Payment. Consultant shall submit monthly billings to City describing the work
performed during the preceding month. Consultant's bills shall include a brief description of the
services performed,the date the services were performed,the number of hours spent and by whom,
and a description of any reimbursable expenditures.City shall pay Consultant no later than 30 days
after approval of the monthly invoice by City staff.
5. Extra Work. At any time during the term of this Agreement, City may request that
Consultant perform Extra Work.As used herein,"Extra Work"means any work which is determined
by City to be necessary for the proper completion of the Project, but which the parties did not
reasonably anticipate would be necessary at the execution of this Agreement Consultant shall not
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CONTRACT/AGREEMENT NO. 2094
perform,nor be compensated for,Extra Work without written authorization from City. Extra work
will be invoiced separately from services performed in accordance with the Scope of Services
6. Termination. This Agreement may be terminated by the City after ten(10)days for cause(if
Consultant does not rectify the issue(s)or by either parry without cause upon ninety 90 days'written
notice of termination. Upon termination, Consultant shall be entitled to compensation for services
performed up to the effective date of termination.
7. Ownership of Documents. All plans,studies,documents and other writings prepared by and
for Consultant,its officers,employees and agents and subcontractors in the course of implementing
this Agreement,except working notepad internal documents,shall become the property of the City
upon payment to Consultant for such work, and the City shall have the sole right to use such
materials in its discretion without further compensation to Consultant or to any other party.
Consultant shall,at Consultant's expense,provide such reports,plans,studies,documents and other
writings to City upon written request.City acknowledges that any use of such materials in a manner
beyond the intended purpose as set forth herein shall be at the sole risk of the City. City further
agrees to defend,indemnify and hold harmless Consultant,its officers,officials,agents,employees
and volunteers from any claims,demands,actions,losses,damages,injuries,and liability,direct or
indirect(including any and all costs and expenses in connection therein),arising out of the City's
use of such materials in a manner beyond the intended purpose as set forth herein.
a. Licensing of Intellectual Propp. This Agreement creates a nonexclusive and
perpetual license for City to copy,use,modify,reuse,or sublicense any and all copyrights,designs,
and other intellectual property embodied in plans,specifications, studies,drawings,estimates,and
other documents or works of authorship fixed in any tangible medium of expression,including but
not limited to,physical drawings or data magnetically or otherwise recorded on computer diskettes,
which are prepared or caused to be prepared by Consultant under this Agreement("Documents&
Data"). Consultant shall require that all subcontractors agree in writing that City is granted a
nonexclusive and perpetual license for any Documents&Data the subcontractor prepares under this
Agreement.Consultant represents and warrants that Consultant has the legal right to license any and
all Documents & Data. Consultant makes no such representation and warranty in regard to
Documents&Data which were prepared by design professionals other than Consultant or provided
to Consultant by the City.City shall not be limited in any way in its use of the Documents&Data at
any time,provided that any such use not within the purposes intended by this Agreement shall be at
City's sole risk.
b. Confidentiality. All ideas,memoranda,specifications,plans,procedures,drawings,
descriptions,computer program data,input record data,written information,and other Documents&
Data either created by or provided to Consultant in connection with the performance of this
Agreement shall be held confidential by Consultant. Such materials shall not, without the prior
written consent of City,be used by Consultant for any purposes other than the performance of the
services under this Agreement. Nor shall such materials be disclosed to any person or entity not
connected with the performance of the services under this Agreement. Nothing furnished to
Consultant which is otherwise known to Consultant or is generally known,or has become known,to
the related industry shall be deemed confidential.Consultant shall not use City's name or insignia,
photographs relating to project for which Consultant's services are rendered, or any publicity
pertaining to the Consultant's services under this Agreement in any magazine, trade paper,
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newspaper,television or radio production or other similar medium without the prior written consent
of City.
8. Consultant's Books and Records.
a. Consultant shall maintain any and all ledgers,books of account,invoices,vouchers,
canceled checks, and other records or documents evidencing or relating to charges for services,or
expenditures and disbursements charged to City for a minimum period of three(3)years,or for any
longer period required by law, from the date of final payment to Consultant to this Agreement.
b. Consultant shall maintain all documents and records which demonstrate performance
under this Agreement for a minimum period of three(3)years,or for any longer period required by
law, from the date of termination or completion of this Agreement.
C. Any records or documents required to be maintained pursuant to this Agreement shall
be made available for inspection or audit, at any time during regular business hours,upon written
request by the City Manager, City Attorney, City Auditor or a designated representative of these
officers.Copies of such documents shall be provided to the City for inspection at City Hall when it is
practical to do so. Otherwise, unless an alternative is mutually agreed upon, the records shall be
available at Consultant's address indicated for receipt of notices in this Agreement.
d. Where City has reason to believe that such records or documents may be lost or
discarded due to dissolution, disbandment or termination of Consultant's business, City may, by
written request by any of the above-named officers,require that custody of the records be given to
the City and that the records and documents be maintained in City Hall.Access to such records and
documents shall be granted to any parry authorized by Consultant,Consultant's representatives,or
Consultant's successor-in-interest.
9. Independent Contractor. It is understood that Consultant,in the performance o£the work and
services agreed to be performed,shall act as and be an independent contractor and shall not act as an
agent or employee of the City. Consultant shall obtain no rights to retirement benefits or other
benefits which accrue to City's employees,and Consultant hereby expressly waives any claim it may
have to any such rights.
10. Interests of Consultant. Consultant (including principals, associates and professional
employees)covenants and represents that it does not now have any investment or interest in real
property and shall not acquire any interest,direct or indirect,in the area covered by this Agreement
or any other source of income,interest in real property or investment which would be affected in any
manner or degree by the performance of Consultant's services hereunder. Consultant further
covenants and represents that in the performance of its duties hereunder no person having any such
interest shall perform any services under this Agreement.
Consultant is not a designated employee within the meaning of the Political Reform Act
because Consultant:
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a. will conduct research and arrive at conclusions with respect to his/her rendition of
information,advice,recommendation or counsel independent of the control and direction of the City
or of any City official, other than normal agreement monitoring; and
b. possesses no authority with respect to any City decision beyond rendition of
information,advice,recommendation or counsel. (FPPC Reg. 18700(a)(2).)
11. Professional Ability of Consultant. City has relied upon the professional training and ability
of Consultant to perform the services hereunder as a material inducement to enter into this
Agreement.Consultant shall therefore provide properly skilled professional and technical personnel
to perform all services under this Agreement. All work performed by Consultant under this
Agreement shall be in accordance with applicable legal requirements and shall meet the standard of
quality ordinarily to be expected of competent professionals in Consultant's field of expertise.
12. Compliance with Laws. Consultant shall use the standard of care in its profession to comply
with all applicable federal, state and local laws, codes,ordinances and regulations.
13. Licenses. Consultant represents and warrants to City that it has the licenses, permits,
qualifications,insurance and approvals of whatsoever nature which are legally required of Consultant
to practice its profession.Consultant represents and warrants to City that Consultant shall,at its sole
cost and expense, keep in effect or obtain at all times during the term of this Agreement, any
licenses,permits, insurance and approvals which are legally required of Consultant to practice its
profession.
14. Indemnity. Consultant agrees to defend,indemnify and hold harmless the City,its officers,
officials,agents,employees and volunteers from and against any and all claims,demands,actions,
losses,damages,injuries,and liability,direct or indirect(including any and all costs and expenses in
connection therein), arising out of the performance of this Agreement or its failure to comply with
any of its obligations contained in this Agreement,except for any such claim arising out of the sole
negligence or willful misconduct of the City, its officers, agents, employees or volunteers.
15. Insurance Requirements.
a. Insurance. Consultant, at Consultant's own cost and expense, shall procure and
maintain,for the duration of the contract,the following insurance policies.
i. Workers' Compensation Coverage. Consultant shall maintain Workers'
Compensation Insurance and Employer's Liability Insurance for his/her employees in
accordance with the laws of the State of California. In addition, Consultant shall
require each subcontractor to similarly maintain Workers' Compensation Insurance
and Employer's Liability Insurance in accordance with the laws of the State of
California for all of the subcontractor's employees. Any notice of cancellation or
non-renewal of all Workers' Compensation policies must be received by the City at
least thirty(30)days prior to such change.
ii. General Liability CoTrgge. Consultant shall maintain commercial general
liability insurance in an amount not less than one million dollars ($1,000,000)per
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occurrence for bodily injury, personal injury and property damage.If a commercial
general liability insurance form or other form with a general aggregate limit is used,
either the general aggregate limit shall apply separately to the work to be performed
under this Agreement or the general aggregate limit shall be at least twice the
required occurrence limit.
iii. Automobile Liabili Cove e. Consultant shall maintain automobile
liability insurance covering bodily injury and property damage for all activities of the
Consultant arising out of or in connection with the work to be performed under this
Agreement, including coverage for owned, hired and non-owned vehicles, in an
amount of not less than one million dollars($1,000,000)combined single limit for
each occurrence.
iv. Professional Liability Coverage. Consultant shall maintain professional
errors and omissions liability insurance for protection against claims alleging
negligent acts, errors or omissions which may arise from Consultant's operations
under this Agreement, whether such operations by the Consultant or by its
employees,subcontractors,or subconsultants.The amount of this insurance shall not
be less than one million dollars ($1,000,000) on a claims-made annual aggregate
basis, or a combined single limit per occurrence basis.
b. Endorsements. Each general liability and automobile liability insurance policy shall
be with insurers possessing a Best=s rating of no less than ANII and shall be endorsed with the
following specific language:
i The City, its elected or appointed officers, officials, employees,agents and
volunteers are to be covered as additional insureds with respect to liability arising out
of work performed by or on behalf of the Consultant, including materials, parts or
equipment furnished in connection with such work or operations.
ii. This policy shall be considered primary insurance as respects the City, its
elected or appointed officers, officials, employees, agents and volunteers. Any
insurance maintained by the City,including any self-insured retention the City may
have, shall be considered excess insurance only and shall not contribute with it.
iii. This insurance shall act for each insured and additional insured as though a
separate policy had been written for each,except with respect to the limits of liability
of the insuring company.
iv. The insurer waives all rights of subrogation against the City, its elected or
appointed officers,officials,employees or agents.
V. Any failure to comply with reporting provisions of the policies shall not affect
coverage provided to the City,its elected or appointed officers,officials,employees,
agents,or volunteers.
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vi. The insurance provided by this Policy shall not be suspended, voided,
canceled, or reduced in coverage or in limits except after thirty (30) days written
notice has been received by the City.
C. Deductibles and Self-Insured Retentions. Any deductibles or self-insured retentions
must be declared to and approved by the City.
d. Certificates of Insurance. Consultant shall provide certificates of insurance with
original endorsements to City as evidence of the insurance coverage required herein.Certificates of
such insurance shall be filed with the City on or before commencement of performance of this
Agreement.Current certification of insurance shall be kept on file with the City at all times during
the term of this Agreement.
16. Notices.Any notice required to be given under this Agreement shall be in writing and either
served personally or sent prepaid, first class mail. Any such notice shall be addressed to the other
party at the address set forth below.Notice shall be deemed communicated within 48 hours from the
time of mailing if mailed as provided in this section.
If to City: City of Lake Elsinore
Attn: City Manager
130 South Main Street
Lake Elsinore, CA 92530
If to Consultant: Data Ticket,Inc. dba Revenue Experts,Inc.
Attn: President
4600 Campus Drive- Suite 200
Newport Beach, CA 92660
17. Entire Agreement. This Agreement constitutes the complete and exclusive statement of
Agreement between the City and Consultant.All prior written and oral communications, including
correspondence,drafts,memoranda,and representations,are superseded in total by this Agreement.
18. Amendments. This Agreement may be modified or amended only by a written document
executed by both Consultant and City and approved as to form by the City Attorney.
19. Assignment and Subcontracting. The parties recognize that a substantial inducement to City
for entering into this Agreement is the professional reputation, experience and competence of
Consultant and the subcontractors listed in Exhibit E. Consultant shall be fully responsible to City
for all acts or omissions of any subcontractors. Assignments of any or all rights,duties or obligations
of the Consultant under this Agreement will be permitted only with the express consent of the City.
Consultant shall not subcontract any portion of the work to be performed under this Agreement
except as provided in Exhibit E without the written authorization of the City. If City consents to
such subcontract, Consultant shall be fully responsible to City for all acts or omissions of those
subcontractors. Nothing in this Agreement shall create any contractual relationship between City and
any subcontractor nor shall it create any obligation on the part of the City to pay or to see to the
payment of any monies due to any such subcontractor other than as otherwise is required by law.
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20. Waiver. Waiver of a breach or default under this Agreement shall not constitute a continuing
waiver of a subsequent breach of the same or any other provision under this Agreement.
21. Severabili . If any term or portion of this Agreement is held to be invalid, illegal, or
otherwise unenforceable by a court of competent jurisdiction, the remaining provisions of this
Agreement shall continue in full force and effect.
22. Controlling Law Venue. This Agreement and all matters relating to it shall be governed by
the laws of the State of California and any action brought relating to this Agreement shall be held
exclusively in a state court in the County of Riverside.
23. Litigation Expenses and Attorneys' Fees. If either parry to this Agreement commences any
legal action against the other party arising out of this Agreement, the prevailing party shall be
entitled to recover its reasonable litigation expenses, including court costs, expert witness fees,
discovery expenses, and attorneys' fees.
24. Mediation. The parties agree to make a good faith attempt to resolve any disputes arising out
of this Agreement through mediation prior to commencing litigation. The parties shall mutually
agree upon the mediator and share the costs of mediation equally.If the parties are unable to agree
upon a mediator,the dispute shall be submitted to JAMS/ENDISPUTE C'JAMS")or its successor in
interest.JAMS shall provide the parties with the names of five qualified mediators.Each party shall
have the option to strike two of the five mediators selected by JAMS and thereafter the mediator
remaining shall hear the dispute. If the dispute remains unresolved after mediation,either party may
commence litigation.
25. Execution. This Agreement may be executed in several counterparts, each of which shall
constitute one and the same instrument and shall become binding upon the parties when at least two
copies hereof shall have been signed by both parties hereto with delivery of one fully executed copy
to each party.
26. Authority to Enter A egr ement. Consultant has all requisite power and authority to conduct its
business and to execute, deliver, and perform the Agreement. Each party warrants that the
individuals who have signed this Agreement have the legal power,right,and authority to make this
Agreement and to bind each respective party.
27. Prohibited Interests. Consultant maintains and warrants that it has not employed nor retained
any company or person,other than a bona fide employee working solely for Consultant,to solicit or
secure this Agreement.Further,Consultant warrants that it has not paid nor has it agreed to pay any
company or person, other than a bona fide employee working solely for Consultant, any fee,
commission,percentage,brokerage fee,gift or other consideration contingent upon or resulting from
the award or making of this Agreement.For breach or violation of this warranty,City shall have the
right to rescind this Agreement without liability.For the term of this Agreement,no member,officer
or employee of City,during the term of his or her service with City,shall have any direct interest in
this Agreement,or obtain any present or anticipated material benefit arising therefrom.
28. Equal Opportunity Employment. Consultant represents that it is an equal opportunity
employer and it shall not discriminate against any subcontractor, employee or applicant for
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employment because of race, religion, color, national origin, handicap, ancestry, sex or age. Such
non-discrimination shall include,but not be limited to, all activities related to initial employment,
upgrading, demotion, transfer, recruitment or recruitment advertising, layoff or termination.
Consultant shall also comply with all relevant provisions of City's Minority Business Enterprise
program, Affirmative Action Plan or other related programs or guidelines currently in effect or
hereinafter enacted.
IN WITNESS WHEREOF the parties have caused this Agreement to be executed on the date
first written above.
CITY OF LAKE ELSINORE: ONSULTANT:
/ T:
City Clerk
ey
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Attachments: Exhibit A- Scope of Services---Parking Citations
Exhibit B -Scope of Services—Administrative Citations
Exhibit C -Fee Schedule—Parking Citations
Exhibit D -Fee Schedule—Administrative Citations
Exhibit E—List of Subcontractors
EXI-IIBIT"A"
SCOPE OF SERVICES-PARKING CITATIONS
EXHIBIT A Parking Citations)
Scope of Service and Performance
These services are provided by:
Data Ticket Inc. dba Revenue Experts, Inc.
a California Corporation
4600 Campus Drive, Suite 200
Newport Beach, California 92660
(hereinafter sometimes referred to as "COMPANY")
FOR:
THE CITY OF LAKE ELSINORE
130 S. MAIN STREET
LAKE ELSINORE, CALIFORNIA 92630
(hereinafter sometimes referred to as "PUBLIC ENTIT)r").
Data Ticket, Inc. intends to provide for the processing of bails, fines and forfeiture
thereof, in connection with the issuance of administrative citations pursuant to PUBLIC
ENTITY municipal code and for the issuance of citations for illegal parking pursuant to
the laws of the State of California.
ARTICLE I -CITATION PROCESSING
1.1 Referral and FQconciliatoon: COMPANY shall receive and process citations from
PUBLIC ENTITY. COMPANY will provide a reconciliation of the number of citations
received from PUBLIC ENTITY.
1.2 COMPANY shall screen the parking
citations referred to it by PUBLIC ENTITY to determine if the citation is processable. If
the citation is determined by COMPANY to be unprocessable (e.g., essential
processing information is missing), COMPANY shall return the citation to PUBLIC
ENTITY for clarification. COMPANY will be paid the contractual rate hereinafter
provided, for citations properly returned to the PUBLIC ENTITY as unprocessable.
1.3 Collection and deposit of funds: A direct deposit system shall be employed for all
funds received for payment of citations. The PUBLIC ENTITY shall have the choice of
jointly owning a bank account with the COMPANY or directing the COMPANY to
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deposit into a PUBLIC ENTITY account. Deposits shall be made directly into the
account by the COMPANY for the collecting PUBLIC ENTITY, with the exception of
credit card payments made using VISA, MasterCard and Discover cards belonging to
the COMPANY. These payments will be directly deposited into an account held by the
COMPANY. Credit card payments are reconciled and remitted on a monthly basis to
the PUBLIC ENTITY, but tracked on the citation management software on a daily basis.
Citations paid by credit card are marked "paid real-time immediately upon
authorization, thus affording the citizen the opportunity to make payment at any time
and have the payment recognized immediately.
1.4 PAYMENT- If the COMPANY deposits into an PUBLIC ENTITY account, the
COMPANY will invoice the PUBLIC ENTITY for services rendered. Payment in full shall
be due within thirty (30) days after which interest shall be accrued at the rate of 18% (or
lower if any statutes, rules or regulations prohibit this rate). If the COMPANY deposits
into an account held jointly between the PUBLIC ENTITY and the COMPANY, the
COMPANY shall reconcile the account the month following the banking activity,
disperse all revenue due the PUBLIC ENTITY, the COMPANY, any tax liability and all
refunds and send all supporting documentation to the PUBLIC ENTITY for its records.
1.5 Identification of Registered Vehicle Owners. COMPANY shall exert best efforts to
obtain the name and address of the registered vehicle owner from the California State
Department of Motor Vehicles (DMV) and DMV'S nationwide, for each vehicle for which
a parking citation has been issued. COMPANY shall follow all procedures specified by
the DMV, and be consistent with the California Vehicle Code and DMV'S nationwide,
when identifying registered vehicle owners.
1.6 Verification of Ownership: COMPANY shall take reasonable measures to identify
and verify registered vehicle owners. Such measures will take into consideration
factors such as issuance of new license plates; address changes; license plate
transfers to other vehicles; name changes; and the validity of plates and registration
during specific time periods applicable to individual cases.
1.7 Delinquency Notices: In accordance with State law COMPANY will generate and
mail (presorted, first-class postage) no sooner than twenty-one (21) days of the citation
issuance date, a delinquency notice to all identified registered owners of vehicles who
fail to pay their parking citation fines or to post bail in the required manner. The mailed
notice will include all information required by the California Vehicle Code, including, but
not limited to, the following:
A. The parking citation issuance date and number;
B. The consequences of nonpayment (i.e., a hold on the vehicle
registration and the imposition of penalties, towing, or issuance of a
possible warrant for their arrest; and
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C. The amount of fines and fees due and payable
D. Affidavit of Non-Ownership
1.8 Registration Holds: The COMPANY will provide the system and procedures and will
interface with the California State Department of Motor Vehicles to place a hold on
vehicle registrations having unpaid parking fines and fees due against those vehicles in
accordance with the California Vehicle Code and any other applicable State and local
laws. The notification will be given within a reasonable period of time after issuance of
a delinquency notice. The period of time will not exceed the time limits provided by
state and local law.
1.9 Removal of Registration Holds: COMPANY will provide the system and procedures
and will interface with the California State Department of Motor Vehicles to remove
registration holds when a registered vehicle owner satisfies the entire amount of parking
citation fines, penalties, and fees due against the vehicle and establishes such payment
to the satisfaction of COMPANY.
1.10 Contested Citations: In the event a registered vehicle owner disputes the liability
for the outstanding parking citation, COMPANY will advise the registered vehicle owner
of his/her right to request an administrative review/hearing/court appearance. All
contested citations will be forwarded to the hearing administrator or PUBLIC ENTITY
within the prescribed time period so that the matter can be adjudicated. (CVC 40200.7
&40215)
1.11 Administrative Review and Hearing: The COMPANY will schedule administrative
reviews and hearings to respond to parking violators wishing to contest their citations,
and offers the option to perform and administer those reviews and hearings. The
COMPANY will provide toll-free numbers for contestants to call, correspond with
contestants and notify them of decisions; maintain records of dispositions and appeal
paperwork and refer all paperwork to Court as required. The COMPANY shall not be
responsible for the PUBLIC ENTITY'S failure to provide correct or timely infraction
information. The PUBLIC ENTITY shall be responsible to pay the $25.00 court-filing
fee, if the Review and Administrative Hearing decisions are overturned by the Court.
1.12 Citations Disposed of by Hearing/Court: The COMPANY may be required, as a
result of court action, to reduce or cancel, on an individual basis, parking citations which
have been referred to it. COMPANY shall be paid the contractual rate hereinafter
provided for processing the citation regardless of the outcome of court action.
COMPANY will maintain records indicating any reduction or cancellations of parking
citations as a result of hearing/court action. Parking citations which are dismissed as a
result of hearing/court action, will have the dismissal processed by the COMPANY
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promptly after receipt from the Hearing/Court.
1.13 Suspension of Process: COMPANY will suspend processing on any citation
referred to it for processing upon written notice to do so by an authorized officer of the
PUBLIC ENTITY. COMPANY will promptly return any citation or facsimile properly
requested by the PUBLIC ENTITY. COMPANY will maintain records indicating any
suspension of citation as a result of PUBLIC ENTITY'S request. COMPANY shall be
paid the contractual rate hereinafter provided for processing the citations suspended by
the PUBLIC ENTITY_
1.14 Payments by U.S. Mail: It is the citizen's responsibility to ensure that payments
are received on or before the date due. The date received by the COMPANY will be
the criteria to establish any delinquent fees due.
1,15 Parking Citation System Master File Update: COMPANY will regularly update the
parking citation master file for new citations, payments, reductions, cancellations,
dismissals and any other pertinent data.
ARTICLE II - PAYMENT PROCESSING
2.1 Disposition Processing_ COMPANY will maintain all citation dispositions for a
minimum of two (2) years. Closed citations will remain on-line for at least two (2) years,
for research and statistical purposes.
2.2 Payments Processing: COMPANY shall process citation payments on a regular
basis. Payments shall be immediately posted in one (1) of three (3) following
categories:
"Regular Payments" are citations with the correct bail, paid on or before the due
date. (This includes payments properly complying with Notices-of-Intent).
"Partial Payments" are citations paid after the due date, or if the defendant has paid
less than the amount of bail due. A Notice-of-Intent, or a postcard will advise defendant
of late charges and/or incorrect bail. In such cases, COMPANY, in its discretion, may
return the original check to the sender, if the check has insufficient information for
deposit.
"Appeal Requests" are all requests for administrative/court hearings by defendants.
These requests are sorted so that bail submitted is immediately posted, and if needed
the original citations are retrieved.
2.3 Miscellaneous letters Processing: COMPANY will receive and review all
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miscellaneous correspondence. These are generally letters requesting meter checks,
refunds, voids, or otherwise setting forth complaints. These letters will be researched
by COMPANY for proper follow-up with the PUBLIC ENTITY.
2.4 Batching Procedures: COMPANY shall maintain effective procedures of internal
control. Such procedures shall involve reconciliation of all payments received using
generally accepted accounting principles. After proper reconciliation, deposit slips shall
be prepared for and deposits made at the appropriate bank, including an itemized
listing of all batch numbers included in the deposit_ The batch of citation payment
documentation shall then be stored in a file room, for a period of two (2) years_
2.5 Cash Payments: COMPANY shall maintain an effective method of handling cash
payments. All cash received through the mail, shall be logged in a cash journal.
Thereafter, effective internal control procedures shall be implemented to reconcile such
payments using generally accepted accounting principles.
2.6 Deposits: All deposits shall be made daily, subject to regular banking hours.
Deposits shall be itemized and detailed information will be captured regarding
submitted funds. Deposit slips shall be prepared in duplicate, allowing one (1) copy for
the bank and one (1) copy for the COMPANY. If the bank account is held jointly,
COMPANY shall perform all reconciliation, refunds and cut all checks. This information
shall be available for PUBLIC ENTITY review. Deposits shall be directly deposited into
the PUBLIC ENTITY'S designated bank account, either jointly held with the COMPANY
or individually held by the PUBLIC ENTITY. If the PUBLIC ENTITY holds the account
individually, it will supply deposit slips and an endorsement stamp to COMPANY. In
this case, COMPANY shall only have the capability to make deposits on behalf of the
PUBLIC ENTITY.
2.7 Revenue Rem: A monthly revenue report will list all revenues received during the
preceding month. This report will also provide information regarding the PUBLIC
ENTITY'S responsibility to the County for the Jail and Court fund as required by
Sections 40200.3 (a) of the California Vehicle Code_
ARTICLE III —WEB SITE
3.1 ,Citation Management Web Site: The COMPANY offers a web site for PUBLIC
ENTITY review of its database, including all citations and information relating to
changes in status.
3.2 Citizen Web qRe Access: When the PUBLIC ENTITY has web site access, citizens
who receive citations will be able to access the web site to review their individual
citations, pay on-line and appeal on-line.
- 5—
♦..
3.3 Web Site Interaction: The web site may be "view only" or "interactive", for the
PUBLIC ENTITY depending on requirements of the PUBLIC ENTITY.
3.4 Web Site Reports: Web site reports are available to the PUBLIC ENTITY on a daily,
(24/7) schedule.
3.5 Web Site Cos : User ID's and passwords will be assigned to the PUBLIC ENTITY at
no cost.
ARTICLE IV - GENERAL
4.1 Public Inquiries: The COMPANY will respond to reasonable inquiry by telephone or
letter of a non judicial nature. Inquiries of a judicial nature will be referred to the
PUBLIC ENTITY for determination.
4.2 COMPANY LimitatiotL= COMPANY will not take legal action or threaten legal
action in any specific case without PUBLIC ENTITY'S prior approval.
4.3 Use of Approved Forms: PUBLIC ENTITY shall have the right to reasonable
approval of all forms, delinquency notices, and correspondence sent by the COMPANY.
These must conform to State and local law_
4.4 Books and Records: COMPANY will maintain adequate books or records for
parking citations issued within the PUBLIC ENTITY'S jurisdiction and referred to
COMPANY for processing. Such books or records, and related computer processing
data, shall be available for reasonable inspection and audit by PUBLIC ENTITY at the
COMPANY'S location at reasonable times upon adequate prior notice to COMPANY.
4.5 Own : All reports, information, and data, including but not limited to computer
tapes, discs, or files furnished or prepared by the COMPANY or its subcontractor
(collectively the "Materials") are and shall remain exclusively the sole property of
COMPANY, and the PUBLIC ENTITY shall acquire no right or title to said Materials. All
computer software and systems, related automated and manual procedures,
instructions, computer programs, and data storage media containing same, and written
procedures performed hereunder (collectively the "System") are and shall remain
exclusively the sole property of COMPANY, and the PUBLIC ENTITY shall acquire no
right or title to said Systems.
4.6 PropeW of PUBLIC ENTITY: All documents, records, discs, files and tapes
supplied by PUBLIC ENTITY to COMPANY in performance of this contract are agreed
to be and shall remain the sole property of PUBLIC ENTITY. COMPANY agrees to
- 6 —
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return same promptly to PUBLIC ENTITY no later than sixty (60) days following notice
to the COMPANY. The PUBLIC ENTITY shall make arrangements with COMPANY for
the transmission of such data to the PUBLIC ENTITY upon payment to COMPANY of
any open invoices and the cost of copy and delivery of such information from
COMPANY'S computer facilities to PUBLIC ENTITY'S designated point of delivery.
4.7 Confidentiality: In order to enable COMPANY to carry out its work hereunder, to
some extent it will have to impart to the PUBLIC ENTITY'S employees information
contained in the Materials and Systems (collectively the "CONFIDENTIAL DATA"). The
PUBLIC ENTITY agrees that information contained in the data that was marked in
writing as "CONFIDENTIAL", "PROPRIETARY" or similarly, so as to give notice of its
confidential nature, when submitted to the PUBLIC ENTITY by COMPANY shall be
retained by PUBLIC ENTITY in the strictest confidence and shall not be used or
disclosed in any form except in accordance with paragraph 4.8 herein below- The
PUBLIC ENTITY recognizes that irreparable harm could be occasioned to COMPANY
by disclosure of CONFIDENTIAL DATA, which is related to its business, and that
COMPANY may accordingly seek to protect such CONFIDENTIAL DATA by enjoining
disclosure.
4.8 Consent For Disclosure: No report, information, data, files, or tapes furnished or
prepared by COMPANY or its subcontractors, successors, officers, employees,
servants, or agents shall be made available to any individual or organization without the
prior written approval of PUBLIC ENTITY other than individuals or organization who are
reasonably necessary to properly effectuate the terms and conditions of this
agreement. This Non-Disclosure obligation shall survive the Termination of this
Agreement.
4.9 COMPANY Files: COMPANY shall maintain master files on parking citations
referred to it for processing under this Agreement. Such files will contain records of
payments, dispositions, and any other pertinent information required to provide a
reasonable audit trail.
4.10, for e for PUBLIC ENTITY:
A. COMPANY agrees to store original citations for the current year, plus
two (2) years, at which time they will be returned or to PUBLIC ENTITY
or shredded. COMPANY will have such information available on the
citation management system for a reasonable time period to permit
PUBLIC ENTITY retrieval of such information. PUBLIC ENTITY
relieves COMPANY of all liability costs associated with data released
by PUBLIC ENTITY to any other person or entity using such data.
B. Subsequent to the termination of the contract, COMPANY will return a
- 7 —
file containing all data belonging to the PUBLIC ENTITY.
ARTICLE V—ADDITIONAL SERVICES
5.1 CVC 40215: Services provided include accepting, scheduling, reviewing and
hearing first and second level appeals; interfacing and providing backup for Court
appearances and notifying PUBLIC ENTITY contestants by phone and in writing of
decisions. The PUBLIC ENTITY shall be responsible to pay the $25.00 court-filing fee
if the review and hearing decisions are overturned by the Court.
5.2 Other Collections: COMPANY shall retain a percent of payments for delinquent
citations that have been processed in accordance with the current Agreement, and
meet the following criteria:
A. Delinquent citations: those citations so designated by the PUBLIC
ENTITY, for which the California State Department of Motor Vehicles
registration hold has been placed or dropped because of a transfer of
ownership or non-renewal of registration or a registration hold has not
been placed, but the normal daily processing cycle is complete.
B. Citations with out-of-state license plates.
C. Any other problem or special citations that the PUBLIC ENTITY so
designates and refers to COMPANY under this Agreement.
5.3 Postal Rate Increase-, The COMPANY will maintain auditable records to document
the COMPANY'S actual postage costs associated with the mailing of delinquency
notices for unpaid citations and for other mailings related to the processing of
correspondence. If there is a postal increase, that increase will be invoiced effective on
the date that the postal rate increase goes into effect.
ARTICLE VI - REPORTS
6.1 Periodic Reports: COMPANY will submit reports to PUBLIC ENTITY the month
following the month in which activity has been reported. The reports will track activities
relating to performance under this Agreement. Among the reports which COMPANY
may/will generate are the following:
A. Report of Revenue Collected for Period
B. Report for Parking Citations Issued for Period
C. A balanced summary report for issuing PUBLIC ENTITY providing the
status of all parking citations at the beginning of the period, current
period activity, and at the end of the period.
D. A report for issuing PUBLIC ENTITY identifying registered vehicle
owners with five (5) or more outstanding parking citations.
E. A report for issuing PUBLIC ENTITY identifying the parking citations
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issued, location, violation by each officer.
6.2 Annual Rem: Annually, COMPANY shall comply with CVC 40200.3 (b)
ARTICLE VI1 - TERM OF CONTRACT AND ADDITIONAL SERVICES
7.1 Term and Renewals: This Agreement shall be for an initial period of five (5) years,
commencing as of the last date of signature. Unless notice of termination is made in
writing by either party to the other no less than sixty (60) days prior to the end of the
scheduled term. This Agreement shall automatically renew for subsequent one (1) year
periods. In conjunction with this automatic extension of the terms of this Agreement,
COMPANY may give notice of reasonable price adjustments for its processing services.
The PUBLIC ENTITY has thirty days to respond in writing to the purposed increase.
Unless PUBLIC ENTITY gives notice in writing of its rejection of these price
adjustments, the term shall be extended with these price adjustments as stated. If the
PUBLIC ENTITY gives notice of its rejection of these price adjustments, unless there is
a further written Agreement between the parties, the term of the Agreement shall not be
extended and the Agreement shall terminate_
7.2 Cancellation: Upon a material breach or upon ninety (90) days written notice to
COMPANY, the PUBLIC ENTITY may cancel or terminate this Agreement. The
COMPANY shall have thirty (30) days to cure any material breach or defect set forth in
the written termination notice provided by PUBLIC ENTITY.
7-3 E=lusMty: PUBLIC ENTITY agrees to utilize only the services of COMPANY
during the term of this Agreement for the processing of the citations referred to above.
PUBLIC ENTITY agrees during the term of the Agreement to not directly or indirectly
assist a competitor of COMPANY in the performance of the services provided by
COMPANY under this Agreement.
7.4 Cost: Please see Cost Proposal, Exhibit A for all associated costs.
ARTICLE VIII - CLAIMS AND ACTIONS
8.1 E!UR1 IQ ENTITY Cooperation: In the event any claim or action is brought against
COMPANY relating to COMPANY'S performance or services rendered under this
Agreement, COMPANY shall notify the PUBLIC ENTITY, in writing, within five (5) days,
of said claim or action.
8.2 Hold Harmless: COMPANY AND PUBLIC ENTITY agree to the following hold
harmless clauses.
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A. COMPANY agrees to indemnify, defend, and hold harmless the PUBLIC ENTITY
and its officers and employees against all claims, demands, damages, costs, and
liabilities arising out of, or in connection with, the performance by COMPANY or
PUBLIC ENTITY or any of their officers, employees, or agents under this
AGREEMENT, excepting only loss, injury, or damage caused solely by the negligent
acts or omissions of PUBLIC ENTITY or any of its officers or employees.
B. PUBLIC ENTITY agrees to indemnify, defend, and hold harmless the
COMPANY and its officers and employees against all claims, demands, damages,
costs, and liabilities for loss, injury, or damage caused solely by the negligent acts or
omissions of PUBLIC ENTITY or any of its officers or employees arising out of, or in
connection with, the performance by PUBLIC ENTITY or any of its officers or
employees under this AGREEMENT.
ARTICLE IX - S ISCONTRACTORS AND ASSIGNMENTS
9.1 Subcontracting: COMPANY is authorized to engage subcontracts, as permitted by
law at COMPANY'S own expense, subcontracts shall be deemed agents of COMPANY.
9.2 Assignments: This contract may not be assigned without the prior written consent
of the PUBLIC ENTITY. It is understood and acknowledged by the parties that the
COMPANY is uniquely qualified to perform the services in this agreement.
ARTICLE X - INDEPENDENT COMPANY
10.1 COMPANY'S Relationship: COMPANY'S relationship to PUBLIC ENTITY in the
performance of this Agreement is that of an independent COMPANY. Personnel
performing services under this Agreement shall at all times be under COMPANY'S
exclusive direction and control and shall be employees of COMPANY and not
employees of the PUBLIC ENTITY. COMPANY shall pay all wages and salaries and
shall be responsible for all reports and obligations respecting them relating to social
security, income tax withholding, unemployment compensation, worker's compensation,
and similar matters. Neither COMPANY nor any officer, agent, or employee of
COMPANY shall obtain any right to retirement benefits or other benefits which accrue
to employees of PUBLIC ENTITY, and COMPANY hereby expressly waives any claim it
might have to such rights.
ARTICLE XI - INSURANCE
11.1 Insurance Provisions: COMPANY shall provide and maintain at its own expense
during the term of this Agreement, the following policy or policies of insurance covering
its operations hereunder. Such insurance shall be provided by insurer(s) satisfactory to
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EXHIBIT`B"
SCOPE OF SERVICES-ADMINISTRATIVE CITATIONS
Exhitit B(Administrative Citations)
DESCRIPTION
ADMINISTRATIVE CITATION PROCESSING AND COLLECTIONS
Services required for the processing, collection and appeal of Administrative Citations
for you and your affiliated departments are described below. The benefits of using
the administrative citation management system are:
• Toll free phone inquiries provided for citizens
• Web Site access for citation look-up provided for both citizen and Agency
• Credit cards payments accepted on-line
• System marked real-time
• Payment accepted by check, money order, or credit card
• Data entry and citation tracking is handled
• Reports are available 24/7 on the Web Site for the Agency
• Handheld ticket writers are available
• Multiple notices sent
• Delinquent fees collected
• Monthly reports provide payment reconciliation
• Monthly reports on citation status
• Appeals handled professionally and impartially
• Trained and certified hearing officers provided
• Documentation is prepared and stored in case of court appeals
• Social Security numbers are accessed for Interagency Intercept Program
participation
• Interagency Intercept Program collections are offered
• System marked and documented as payments collected through FTB
The process is as follows:
• The Agency provides warning(s) to citizen regarding violation(s) and a time
frame established for compliance.
• The Agency revisits site for compliance, if no compliance the citation is written.
• The citation specifies the violation(s) and informs the violator of the time frame
from the date of the citation to pay the violation(s) and/or correct it/them.
CONFIDENTIAL INFORMATION
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• A copy of the citation is sent to The Company for collection on a daily/weekly
basis within 7 days of issuance.
• Citations received from the Agency are keyed or entered electronically into
The Company citation management database.
• The Violator has eragency) days to pay or contest (appeal) the citation from
the date of issue.
• If paid, payment will be entered on the Company system and deposited in
Agency's bank account.
• Upon receipt of the citation for process, if no payment is made within the
specified time (by Agency), the Company will mail a first notice of delinquency
for payment.
• After(per A enc days from the date of the first notice, if the citation remains
unpaid, the Company will mail a second and final notice of delinquency for the
total amount due (including any added penalties).
• After(per Ag eq ngy) days from the date of the second and final notice, if the
citation is unpaid, the Company will mail an FTB notice demanding payment.
This notice will indicate the future actions that will be taken to collect the fine
including submitting the violator's name to the Franchise Tax Board for
collection through the Interagency Intercept Program, and that additional
processing costs may be added to the fine-
• After 30 calendar days from the date of the FTB notice, if the fine is still
unpaid, the Company will place the citation on the Interagency Intercept
Program list for submission at the appropriate time.
• The Company will then access social security numbers to attach to citations
that are eligible for the program.
• All citations attached to the same social security number will be grouped
together for submission, with a total amount due showing.
• Citations will be placed in the Program during the Company's normal file
transfer to the Franchise Tax Board.
• When the Company places a citation with the Interagency Intercept Program
the amount of the fines plus any additional charges will be included on the
total amount due by the violator and may be paid in full or in part depending
on the amounts available for dispersal.
CONFIDENTIAL INFORMATION
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Hearing Requests
• If violator wishes to contest the administrative citation, a toll free number will
have been provided on the citation and upon calling the number the violator
will be instructed to put their appeal in writing on a form supplied by The
Company (or Agency) and post the entire amount of the bail.
• If an appeal is not directed to the Company but received by the Agency, the
Agency will forward the appeal to the Company. A review will be scheduled
and conducted and the decision will be sent to the citizen.
• When the appeal and bail are received within the time frame allowed, the
violator will be scheduled for a hearing. This information will be transmitted to
the Agency via fax and email. The violator will be notified that the appeal has
been approved to go forward and will be notified of the time, date and place of
the hearing.
• If the appeal is not received within the allowable time frame allowed and/or if
the entire bail is not posted both the Agency and the violator will be notified
that the appeal request has been denied.
• All supporting documentation will be requested by The Company from the
Agency (including officer's notes and pictures) for the actual hearing_
• Following the hearing, the citizen will receive written confirmation of the
decision of the Hearing Officer sent by certified mail with 10 days of the
conclusion of the hearing. The Agency will be notified of the same via fax.
• If the citation is upheld, the information will include further instructions to the
violator, including the time frame for a court appeal if the violator desires to
continue to contest.
• If the citation is dismissed, the Agency and the violator will be notified and a
refund will be generated for the posted bail.
• If there is no further appeal within the time frame allowed, the Agency will be
notified of the outcome and the case closed.
• If the violator appeals to the court he is subject to pay the $25.00 court-filing
fee.
• The Company will notify the Agency and all supporting information for the case
will be forwarded to the Agency for the court appearance.
CONFIDENTIAL INFORMATION
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• The court decision will be copied to The Company and any refund or
correspondence required will be handled. If the court dismisses the citation,
the Agency will be responsible for refunding the $25.00 court-filing fee_
• The system will be updated with the appropriate information and the case
closed.
• if there is no response to the notice of delinquency from the violator, the
Agency will be notified for a decision on further action. Options include closing
the citation unpaid, the Agency filing in small claims court against the violator
or notification of the Interagency Intercept Program to attach any state tax
returns or lottery winnings that would be paid to the citizen during the year.
The Hearing Officer will be an impartial official with previous experience in holding
hearings and training on Municipal Code Enforcement and who has been trained
according the requirements for administrative hearings as mandated by the California
legislature and has additional training from the adjudication manual. The Hearing
Officer will not be compensated on a commission basis and there will be no
connection between decisions and compensation for the job. Hearing Officers will be
subject to review by the Agency at the Agency's expense.
The only responsibilities to be borne by the Agency are the provision of space for the
in-person hearings to be held on a bi-monthly basis, the referral of the original
citations and any requested supporting documentation for hearings, and the
occasional appearance at a court hearing. The Company will provide forms, notices,
correspondence, scheduling, documentation, database updates, tracking, reporting,
banking, a toll-free number for violator questions, web site access, the Hearing
Officer and all software and hardware required to handle the job efficiently and
effectively. We are confident that the Agency will enjoy the benefits of this unique
service.
CONFIDENTIAL INFORMATION
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EXHIBIT"C"
FEE SCHEDULE-PARKING CITATIONS
EXHIBIT C (Parking Citations)
COST PROPOSAL FOR THE CITY OF LAKE ELSINORE
Description Proposed Fee
Fee for processing and collecting each citation: $ 1.25 per cite
Fee for collecting each out-of-state citation: 30% of collected
revenue
A monthly minimum fee of $150.00 will be assessed if the fees for each month fall
below that amount. Specified services and material covered by the fee for both in-state
and out-of-state citations include:
Data entry & updating of all handwritten citations &electronic entry & updating of all
handheld citations
Collecting, processing & applying all payments
Processing all status changes to citation database
Two user ID's & passwords for Client Access to Web Site
Viewing and printing of citation management reports and citations at the City 2417.
City will always have access to its citation database including all status updates
real-time. Additional user passwords can be issued for a small additional fee.
Company credit card payments accepted via phone or paper
Company credit card payments accepted on-line, real-time via Ticket Wizard 5000
web site
24/7 citizen access to City database to view, appeal and pay citations
On-Line connection to California DMV for daily registered owner information files
On-Line connection to California DMV for daily hold and release files
On-Line connection to Florida, Ohio, Texas, Washington, Oregon, New York
and Maryland DMV's for registered owner information
Interface with other DMV's nationwide for registered owner information via diskette,
CD & tape, etc.
Interface with third party vendor for nationwide registered owner information
All forms, postage and tracking
Correspondence tracking and response
Bi-lingual 800 line voice mail information 24 hours per day, 7 days per week
Bi-lingual 800 line customer service answered by customer service representatives
Daily bank deposits
Bank reconciliation
Complete audit trail
Comprehensive monthly management reports on citation issuance and revenue
available on-line as well as in hard copy with month-end invoice
All required insurance
California Corporate Headquarters
Confidential Information
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Scheduling: Review, Hearing and Court Appearances $ 0.75 per citation
Hearings: All Hearing Appointments, two per hour $75.00 per hour
scheduled. (Minimum four hours per visit for in-person
hearings. Visits are scheduled in accordance
with City requirements at a designated City location,
but no less than every 90 days, according to CA law).
Additional Correspondence $ 1.50 per piece
Refunds handled by Company $5.00 per refund
Fee for Delinquent Collection Notices —{Old Citations 32% of collected
that have gone through the normal collection cycle revenue
including DMV hold, or are 6 months or older and
remain uncollected}
OPTIONAL SERVICES:
For each group of six additional user ID's & passwords $50.00 per group
For real-time viewing & reporting on City database
FTB Tax Lien Participation:
Matching social security number to debts $ 5.00 per SS request
Collections, file adjustment& reconciliation reports 15% of collections
City will pay all bank charges and court filing fees for citation appeals.
Convenience Fee to Violator for Company Credit Card Usage is $3.50 per use
on Web Site, phone & paper credit card payments. Fee to be paid to Company.
Postage increases to be charged as increased by the US Postal Service.
Confidential Information
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EXHIBIT"D"
FEE SCHEDULE-ADMINISTRATIVE CITATIONS
EXHIBIT D (Administrative Citations)
FEE PROPOSAL
THE CITY OF LAKE ELSINORE
Description — Phase I Proposed Fee
Fee for processing and collecting each citation $ 19.00/cite
Specified services and material covered by the Fee for all citations shall include:
• Data entry of handwritten citations and entry of electronically transferred citations
• Processing and collection of all payments
• Disposition and status updating
• All forms and tracking
• Correspondence tracking and response
Up to four Notices
• 800 line voice mail information 24 hours per day, 7 days per week
• 800 line customer service answered by customer service representative
• Daily Bank Deposits
Bank reconciliation
• Comprehensive monthly management reports on issuance and revenue
• All required insurance
• Local corporate headquarters
* (Minimum monthly fee $ 150.00 per month) Applies if basic charges are less than
that amount.
Additional Client Real Time Viewing & Reporting on Client $ 50.00/month
Database
Includes:
• Client access to entire database real-time includes up to six user passwords
• Viewing and printing citation management reports 24/7
• Citizen web site access for viewing and paying citations 2417
CONFIDENTIAL INFORMATION
Description -Phase H
• Social Security Number Access $ 5.00/request
• (One request for multiple citations attached to one violator)
Franchise Tax Board Interface 15% of
(Interagency Intercept Program) collected revenue
Includes:
• Database transfers
• Multiple debts consolidated to one record with total due
• Files sent to IIP
• Noticing
• Daily deposits
• Payment reconciliation
• Deposit reconciliation
• Toll-free customer service inquiry lines
• Web site inquiry and payment access 24/7
• Overpayment verification and refund service
• Customer correspondence as required
• Forms
• Paperwork back-up
• Database updating
• IIP updating
• Monthly management reports
Fee to Violator for Company Credit Card Usage $ 3.50/use
Option:
In-person Hearing and Toll--Free Hearing Appointments $ 75.00/hr
(four-hour minimum every 60 to 90 days,
two hearings per hour)
All correspondence and taped hearings included; interface
with court and client, if hearing goes to court.
Cost to Purchase Hand Held Ticket Writers:
Please see Cost Sheets for Ticket Writers, upon selection of preferred unit,
a total cost proposal will be generated for Agency including exact costs for
all hardware, software, ticket stock, envelopes and additional items.
CONFIDENTIAL INFORMATION
EXHIBIT"E"
LIST OF SUBCONTRACTORS
EXHIBIT"E"
LIST OF SUBCONTRACTORS
1. Independent Hearing Officers