HomeMy WebLinkAboutPSAC Agenda Item No. 5 CITY OF
LADE LS I I`IOI�E
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DREAM EXTREME -
CITY OF LAKE ELSINORE
REPORT TO PUBLIC SAFETY ADVISORY COMMISSION
TO: CHAIRMAN AND MEMBERS OF THE PUBLIC SAFETY ADVISORY
COMMISSION
FROM: JUSTIN CARLSON,
MANAGEMENT ANALYST
DATE: JULY 11, 2012
SUBJECT: SMART PHONE GRAFFITI APPLICATION
Recommendation
It is recommended that the Public Safety Advisory Commission recommend that the City
Manager approve and funding of the Smart Phone Graffiti Application as proposed.
Background
At the regularly scheduled PSAC meeting of February 8, 2012, the Commission discussed
avenues of reducing graffiti throughout the City. Commissioner Dana and Fairchild relayed
to the Commission that other jurisdictions throughout the Inland Empire were utilizing smart
phone applications to assist in combating graffiti. These applications would allow users to
document the occurrence and notify the appropriate authorities for mitigation. She
requested that staff research the topic and bring the item back at the special PSAC
meeting. City staff presented to PSAC on April 11, 2012 their research findings and
proposed a trial period with the staff selected graffiti smart phone application firm
(SeeClickFix.com).
Discussion
Smartphone citizen engagement applications are services for citizens, local governments,
media, and community groups to collaborate and resolve non - emergency issues.
Municipalities can communicate with their residents and respond to their concerns on a
user - friendly multi - channel platform. These applications assist municipalities in conserving
Agenda Item No. S
Smart Phone Graffiti Application
July 11, 2012
Page 2 ` Now
resources, increasing efficiency and accountability, promote civic engagement, and cost
effectively expand and modernize citizen services.
Smartphone citizen engagement applications are packaged as a hosted solution model
that provides multiple data input options. Citizens can enter an incident either through the
application on the smart phone or through a form on the City's website. City staff
immediately receives the request and the appropriate staff resolves the incident and posts
updates from the field; which community residents can verify.
Per PSAC's direction, City staff initiated a trial period with SeeClickFix.com. The vendor
was very responsive and accommodating to the City's needs. After an hour of online
training, setup of the application was completed and "rolled -out" to the City's Public Works,
Code Enforcement, and Parks Departments. Administrative staff and field personnel were
trained on the new notification workflow process established by the smartphone
application. Testing has gone smoothly and City staff is comfortable with the application
and its reporting capabilities.
Fiscal Impact
SeeClickFix smartphone application cost $5000 per year and the initial start-up fee of $250 V
has been waived by the firm.
Prepared By: Toby Soto,4 O
IT Supervisor
Presented By: Justin Carlson, c
Management A alyst
Agenda Item No. r