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HomeMy WebLinkAboutCity Council Item No. 11CITY OF LADE 9 LSII`IOU i_40' DREAM EXTREME REPORT TO CITY COUNCIL TO: HONORABLE MAYOR AND MEMBERS OF THECITY COUNCIL FROM: ROBERT A. BRADY CITY MANAGER DATE: MARCH 8, 2011 SUBJECT: REPORT ON THE MID-YEAR STATUS ON THE FY 2010-11 BUDGET BACKGROUND The City on a quarterly basis reviews the status of the budget. This mid-year review of the fiscal year 2010-11 will focus only on the General Fund. The third quarter review will include Special Revenue Funds and the Capital Improvement Program (CIP). The mid-year budget review also includes the following schedules: • Schedule of Revenue, Expenditure and Changes in Fund Balance o Fiscal year 2010-11 adopted budget, current budget through December 31, 2010, mid-year budget adjustments recommended and the fiscal year 2010-11 recommended adjusted budget, o Fund Balance activity and reserve balances. • Fiscal Year 2010-11 Revenue Detail with recommended budget adjustments. • Fiscal Year 2010-11 Departmental Budget by Expenditure Category with recommended budget adjustments. • Detail of Fiscal Year 2010-11 Department recommended budget adjustments. Below is a discussion of the significant revenue and expenditure adjustments. AGENDA ITEM NO. 11 Paqe 1 of 28 Report on the Mid-Year Status of the Fiscal Year 2010-11 Budget March 8, 2011 Page 2 DISCUSSION Revenue At mid-year, the City is anticipating an increase in revenues of $1.1 million. Explanation of significant revenue increases are noted below: Sales Tax Based upon the continued recovery in the economy, sales tax in the 3`d Quarter 2010 compared to 3`d Quarter 2009 increased 3.5% in the City of Lake Elsinore. This compared to a 2.5% increase in the Inland Empire and Statewide. In the year over year comparison (October 2009 - September 2010 vs. October 2008 - September 2009), the City shows an increase of 5.0% compared to 0.9% for the Inland Empire and 0.1 % Statewide. Based upon our review and the information we received from our sales tax consultants, we are projecting an increase in our sales tax revenue for fiscal year 2010- 11 of $500,000. Property Tax The City staff also met with our property tax consultant to discuss our property tax revenue projections. The City of Lake Elsinore experienced a net taxable value decrease of -3.3% for the 2010/11 tax roll, which was less the estimated decrease that was originally projected. This decrease was significantly less than the decrease experienced countywide at -4.4%. Based on the revised information we received from our consultants, we are projecting a slight increase of $200,000 in our fiscal year 2010- 11 budget. Building Permit Fee Due to a change in building codes effective January 1, 2011, the actual revenue received for building permit fees exceeded the FY 2010-11 budget amount at December 31, 2010. As a result, we are projecting an increase in building permit fees in our FY 2010-11 budget of $175,000. Fire Tax Credit The Fire Tax Credit revenue originally projected by the Riverside County Fire Department for Fiscal Year 2010-11 was $1.5 million. This amount has been revised to $1,887,908 based upon final assessed amounts they received from the County of Riverside, an increase of $371,908 in revenue to the City for FY 2010-11. AGENDA ITEM NO. 11 Paqe 2 of 28 Report on the Mid-Year Status of the Fiscal Year 2010-11 Budget March 8, 2011 Page 3 Expenditures A net increase in expenditures of $251,071 is being recommended. The explanations for these adjustments are included in the attached schedules. The net increase includes an offset by a net salary and benefit savings of $251,000 related to attrition, retirement and the unfilled Community Development Director position. In addition, $185,000 is being recommended in transfers out to the General Fund Capital Fund (CIP) for the following two capital projects: 1. Exhaust extraction system for Fire Stations 85 (McVicker) and 94 (Canyon Hills). This system provides a significant safety improvement to the removal of the black toxic vehicle exhaust coming from the fire engines that stays trapped in the stations for our firefighters to breath. A memo regarding the exhaust extraction system is included in this report. The cost recommended for these systems is $140,000, which would be offset by the $140,000 savings in the Fire Services Contract. 2. HDL Business License System. This software tool would allow the City to modernize its business license processes, improve customer service, reduce operational costs and secure additional revenue. In addition, it would allow the City to process business license renewals online via our website and process securely credit card payments. As an existing HDL client, they are offering the City a saving of approximately $10,000 on the installation of the system. The budget cost recommended is $45,000 for the implementation and first year user fee. The annual user fee cost is $6,050. A copy of the proposal and information on the online renewal module is included with this report. GENERAL FUND BALANCE RESERVES The General Fund Balance Reserves would reflect tl recommended adjustments: 1. Unallocated Revenue: 2. Reserve Balance 3. Supplemental Reserve ('Rainy Day") Total General Fund Balance Reserves Percent of General Fund Expenditures ie following balances after these $ 751,529 3,500,000 2,149.919 $6.401,448 26.6% AGENDA ITEM NO. 11 Paqe 3 of 28 Report on the Mid-Year Status of the Fiscal Year 2010-11 Budget March 8, 2011 Page 4 FISCAL IMPACT The net effect of the budget recommendations is a net increase of revenue over expenditures of $889,997. Staff is recommending that $433,790 of this net increase be used to cover the Supplemental Reserve ("Rainy Day") allocation included in the FY 2010-11 Adopted Budget, $185,000 allocated to the General Fund project fund (Fund 105) for two capital projects and the remaining $271,207 allocated to Unallocated Revenue. RECOMMENDATIONS 1. Approve the mid-year budget recommendations and the allocations to the Supplemental Revenue Fund of $433,790, General Fund project fund of $185,000 and $271,207 to Unallocated Revenue. Prepared by: James R. Rile Director of Administrative Services Approved by: Robert A. BradV City ManageAGENDA ITEM NO. 11 Paqe 4 of 28 m R a Z N C E d a o. tll a C m R 3 ~ v c a > O a ~ Z rn a W m O W R 5} 9 c LL ~ 'R O ~ a } r OI F_ O c R U e t N U } a LL C R d 9 d W R C O O d h a R .d C le o e o 0 0 O O O O O! O o olo OiO o A W W N V o y t0 o O O W o Of e eleolo l MI lo N O O O W W O V '10 O W V W N o o O p A O M W N % ' W e O o m'W W C W o M er r M o W o y W a N W ;vlo N O N O O M!O V W W A n M y yy lO W ' ' G= LL p F jwj OyO W'~ N V C N r:N W V W . V e fO m A w i I ONWOW :O V W r W R IW .N NO MIw V m i N A 0O1~C) N M A V r V Of W M W N tp V' 'N N N c NN M W tp d m } Of N W W N: N O N O M W ~ N V W M M r N N 'd' N N r W A M u W V O O N j E N d C W W ~ I I N I N I~ r M ~ i~ M N ~ ~ O O d;~ a N ~ C LL l : : i IOO OOO 0 O O O I O ^ W A W N O p ~ W 0 I I I I II I I p OO W 0 :O W W ~ W W I - ' I • - I O O WIO O o r j I O O ~ e N II W OO r M e o ~ i I All h W I _ O Of' I r o ~ O o OO O . 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I> ¢ d v O x~ m Z IR m XLL~ v E Uf c L- d . d U o.c ~ c dNO E 22 N , c: R m N - 6 ¢ > R U Q E 10 Z m O ` O o m 121 6' N RW c R¢ m R l N , :K a m Imf `u i d 'cix F-m.o_`m v,m >,R F r m v K R m c CI o o U ~ `t o LL m ~ v o cl mc m R m w dlaa E m R y o c > m o; ¢ 0 R c 10 ~ c l a o c s R O d fA a ? u v o ° ' v 0 > c W 3 R I > W O o dl > alOc O c R c a v RRVE m'.>c W m R C o v a ~ ~ v s c ~ca l f F ` d in ° R c c Eov gl l R f W t c o c of o of RR A R R l a m R aI o ~ ¢ 9 O 0 a um o R aL o v R R R d aRi ; I v d~ O tl o l + Ui l- U T a c 3 O _ _ d d `G a O O f/1 ~ u c LL ` l W > I S K fl ~O I O A K a VI - V II 0 0 0 , ¢I a i (9 ~ C Qz !n w ~ I I i l W I ~ I AGENDA ITEM NO. 11 Paqe 5 of 28 N d Df m a 2 d K ~a C d d 6 N a c m Z N 3 ~ N G ~ C a ~ ma Z .d+ m ~ m W m o W m 5}~ a ~ C U ~ d Ol U o r NU LL C N d 9 d W d C > m a y a N D d 9 N~ r w o I w N w ~w o I' ml~n~ `o v o rlw OW O M M O O ~ i0 w w I' `wl 'N' ' N ~o O O ~ w'- to o 'w w Ol w I w i t w V p c ' c~ p 0 I M w O Ir I I II M_~IM w N " ~ w I ! . i I O r r w M M pf w w w V N E ~ I~ b V ~ wl = ~ I I A h Vi O' VM' ~ y y ' l0 ~ 9 ~ : ! ; I ~ U l d a ~ d c IL I J I 'r N r !.N ! 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J Z C 0 0 0 0 0 0 0 0 0 C' V V V V V V V V 0 0 0 d' V V - r 0 0 0 0 0 V V V d' 0 0 0 0 ' - - 0 0 0 0 0 0 0 ' ' O M M M M M M M M M M M M V M M M M V V V V M M M M V d V V V d V M M M M M M J 0 0 0 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 0 0 6 0 0 0 U w 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O 0 0 0 0 0 0 0 0 0 0 0 Q O O O p p p p 0 0 0 0 0 0 0 0 0 0 6 0 0 0 0 0 0 0 0 0 0 ¢ 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 O O O O O O O O O O p 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - AGENDA ITEM NO. 11 Paqe 10 of 28 n R m R a W W W of 2 a O W W M Z Y Q W J } W rc 02 U o }N LL 0 al'I o al o a1! al all oo 1, o I. a o a II, n o ml o m o of of o doll o o f . o m p I N o M v rl, o. ~ I o o ' o o a rL J I M O O Vi(O N O O M O~ v I lL Q ~1, I II I , I r Ali 00 001 00 i~ Q I O I. ~ O O O I O 'i 0,O N y` c I I o to a o o o o~ y I N o o! r o m o o ~ o ~ i N ~i ~ I N Y>' N O O O O J iV O Q l N p 11 I I LL~ I I I I I m 1 1 I y I o o~ o` o~ o ~ o'; o! o 0 0~ o 0 0 ~n ~ D1 0 0 0 O! o or o; O~ o O~ o ~ O o fp v ~ o o ~p oI, ~ o o'. o~ o o ~ o'o o~ o n J O tp (D N' N O; V O' O O O m O m c M n N O } c l VIII Ali U i t I I I rn n f °o uoi °o °o ° q °o °o °o' °o °o °o n J O O M N OI O d' O: O O c z; O' to M nl O M~ N b'. b h, N V N C w O a W Z LL ~ S ~ R U' w w w ~ c W w w z >`~i7= LL W F Y` W Y N > 'qKT > U Z J K LL U U d K ¢ 0 > Z Y- H U' w F Y U U y 2W K F eVli U Z > F Q W !n W 9K< C W F Z o y y W Q W" J N J Qe.j 0 d U W Z 6 W U Y 6 N S K W U U O N N Q U' Z Z W U c S Z W W > h N F J W Q Y U' I Z<¢ ZZ d U N LL Z W W 2 w J j F LL W JLL U' _ J Z Z U 3 Z R a ILLi LL YeT.:. 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N E I Y m ~ c vl 0 Z Z w a o dI ~ N I Z : ! m ~ , Ql I I d d did d.` i . o _ a U Z' c d c;c 0 d d'Id W d U m d c O 1 m jU 7 Z Z ~ n E d I m 01 Y - m z z `m = m l EIE m d o d g l N w - I Z3 m.c E E -5~0 o l m d m N N a; , - g d N d 0 F- Je d i m 15 Eld d d O O F d dlEld d 41 0 0 ig p O F F Ul a F- W' 1 M R: (n r a mI 0 W.tr W,2 ~ (D ai m tr U W• w 2 ~ (O a a I AGENDA ITEM NO. 11 d m co a Paqe 19 of 28 w w Z >7 J a w W r a~ J O r 0 N 0 } F U. U Y C d £ Y N 7 a a m O) a 3 m a d a £ E O U d c m r R Q O p L i I y C II d N I I Q a N N R I U ~ I I ! I I 7 C d aN+ C 1 N N E E O U E I ~I oI ~ I a' v Y L C d E ; I ' R M U I I i Q I _ I I . O • I C N O C p y r R i Y I I R I a~ I I: CL x U I I W C R I a I a .6 d i I O 0 O 0 O 0 O 0 Nlf 10 ' : c0 ' rn V N (O 0 O O183 N l~ O h O O a Y (O1 0 O w ' t O O ; co w r d O E E v N~ Q I ' I I ~ i I LL } C O ~ I I I i I II I I,, 'I ~I ' I I C d OI IW O~ Ic n' O R R NI CI I Q R I C ~ w CI O C I I i I ¢ R CL W C7 0 >IC - > TI W U S ° a~ E E Y 3 p zi Q w a) ' n a W 2 ~ o Ia o ~f c , l . l p ¢ 1 3 W C l pl m IZ W~ a N! N N V! NIm c c. U W z O ~I 'm r l WI ;O w. ml o E E R Ni I' INi of Q W U OI s (D CL a) 0 E >i m p S CL oo p z ° a °r' z a E d ,o ° 0 12 3: H i d w U a w; W w. Of :E Ci1U,c9 a r a U a : AGENDA ITEM NO. 11 R a Paqe 20 of 28 W w O Z N J W W Y Q J LL O } F- U t as d r v O r O N r LL Y C E w N Q d O v m a d C_ C_ d O U d C d E a5 Q d O L O I I ~ _ I , I I I ! 'I E C. I C C C C C I C C . 'O C i0 ! C O C O C O C C O ' OI I O 0 0 0 0 0 0 -_-1 I ' N N N N . 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(n F O d Oi ~r > 0 m of d WI d 23: F AGENDA ITEM NO. 11 d M a Paqe 21 of 28 w w C m N 7 Q W V 0 R J O m w m Y ~ c ° E O N O0 LL 0 U d C CL a 0 ` O ~ I ~ I !II I I I d j I I IC m a a d I I ~ 1 I I I, I I I I t I o_ ' Y I ~ ~ J ~ I G N I I . r.. C A !2 ' d w 2 N ' N N N N y p t r o : _ o 0 0 (D m 0 0 a) c U ' . m N ~ 0 o ~ Oo , p C d U r W - ~ N N U - j a5 o O. -E N 0 >r2 C N 0 CO. C N 0 0~ CO_ cam- ! o Ci,C EI E N O c0 IE ' p f 2m j a2i l iU a), a) ova d;a)lm a O o a) I - w N c c c c N O C .0 O) a) I. `p I 1 a5l > N N N a N a N d m rnmO) N .NN N d m a) ~ Lm . N 1 m a (D i m a) - I (16 US US 0e6 -6 N a3 C t ~O~ v -o a .v v'pla a m N I o d d a) a; d d CL X Fa E ; ' m l ' co m (a (a l cry as m > W c Q a) C N C a) C N C C C C a) N F) N ' C a) E m Q li !I fY ~IfY fY .Q 'O a7 -OI 0 O 0 O 0 1C O O M n C, O O n; (0161m o O O O O l 0 O , 0 O O O M C - V' C O d' i C> tN IN 0 0 OI O N ~ LO ~b (O m v U 0 0 N O m d II LO ~ L NI i M M . N C ~ NN l r N N Of O n N W I LO W) r O N a li l I j } i 'I ' I LL } I I I I I I I I ~ I I ' 1 1 ;lilt! I 1 ~ I ! II I L II z I I C O I O I ~ 06 t I N ! _ I . 1 0: > _ - Q'. I NI I N ;a l'. O W' N ol -01 (D U>! Ec! t c a) W U W , v _ I Z Ota Q° Wi 'cl g i 0 c r, I o pl., E d 1 ~ ~ O No p~ l w w z Q m v vi W, C - } N R i l R 0 O i c~ - c CO I ~ ~ m w a, m z l d Q IF- m U. j Z E o~ W H a` o I 3 ~ = W U a) o cc g ~ O d p Nz Z Qr' w z a o 2 OU ~ CI L Q v. r!I Q 2 E W Q c c ci U 1a I c aJ N ~ ' a I 1-ka O (Di f j a)' C ~ ma)I N.N E E N{ a' a W a ! N J E i ' W~~ > Cc m O J°- 0 2' OY a) J c- 0 -O R I Yzv J a.a c Q l- l a N > X1 F, LL H~0 2 Q CL N W > O 1 m E w O' a~;a~llaD 0Iw,~ ~ er wi, CU ~ 0 Ii Q J1 j Ip-! 0~ , AGENDA ITEM NO. 11 m a Paqe 22 of 28 W m 0 z J W W Y Q J LL O } I U t R d a r O O N } LL Y c d E N 3 v Q d 0I 3 m a d a c d E E O U d c d E A a CD 0 w II I I E - 1_ I I ~ II ' 3 I I, I i I N d I a d ~ j0) a) d a f : ( d F-- d ad+ (t') I d ~ E I C E Z) O I C O E v d > ) 6) Y 0 C d R t E I TI, , ml , II I 'III O l i O d w O C0 a I I I IE w : N c , ~ c a I rn W d rn I O U U EI O- Y N ~Y p d N c O ; RE '.c 3 d' m N 0 'N 0 I IU N C d IE N' ''N N N y N x N , R m O N m N m N d IE I , C UI. N N Ni X 1m i a d O'OI O O 'O OIO O O~ o O o O 0 O 0 nv 'O 'io O o O O a y OOIO,O O 0 0 0 O 10 0 d c !N C ~ ' LO )O LO OD r !O CND d O E E 1-- d (O ED M v W) N ;V V N E y O V 3 } C i j LL l L F OI O ~i N Of LL Z ( • d ' LL U) O n . 7 U W',. i . U . I Q M C m ! 0 I c Z C Q a d 3 O L H Z E J H d Icu Z LL ! W N F E 't I U) F E p Q (D : 1 c I W d ca o 3 1 wW Ern N U o z Q O W c!) rn a w 3 IL CL 2 im 0 .2 CL a) 0) 93 0 F . 21 H C R c E d I_ O'I 0' w x~ d d m cn.'t ' o a, d O[ zi II 0 ` uj W E er U d; ¢ w d ~ r LLi ~ d c d Y Z dl(a d 2 N H ~ fn C cc w rnM 0 C! 0 ~ Z - -i L ~ LL AGENDA ITEM NO. 11 Paqe 23 of 28 W CL Exhaust Extraction Systems History In approximately 1995, the Riverside County Fire Department started placing 100% source capture exhaust removal systems into their Fire Station starting with Station 23. In approximately 2007 Chief Hawkins made a commitment to the Union that we would expand this program and start a retrofit program in other County owned facilities as the budget allows. In the time has progressed, the Riverside County Fire Department has retrofitted numerous Fire Stations with a 100% source capture exhaust removal system manufactured by Plymovent. The retrofits have primarily taken place in City contract Fire Stations due to budgetary limitations within the County owned Fire Stations. Some County owned Fire Stations have been outfitted with these systems, but these facilities have been limited to new construction facilities only. Exhaust Extraction Product Parameters The Riverside County Fire Department made the decision to select the Plymovent 100% source capture exhaust removal system for the following reasons: • The Plymovent product line was the only product that was truly 100% source capture. (It captured 100% of the emitted exhaust at the tailpipe) • The Plymovent product did not require any special modification to the fire apparatus. • The Plymovent product was able to be adapted to all of the apparatus currently in the fleet and all anticipated future apparatus types as well. (Engines, Trucks, Haz Mat units, Water Tenders, Staff vehicles, ECT...) • The Plymovent product line had a number of different mounting options that made it able to be used in all of the Counties Fire Stations, both current and new construction. • The Plymovent product was being utilized in other Fire Departments within Riverside County, thus enabling auto/mutual aid apparatus to maintain compatibility and the same high level of employee and public health & safety. • The Plymovent product line is the largest Fire Department supplier of 100%0 source capture exhaust removal systems in Southern California, thus once again enabling auto/mutual aid apparatus to maintain compatibility and the same high level of employee and public health & safety. • The Plymovent product line offered the ability to utilize the same 100% source capture system in the Fire Department Fleet Repair Shops as was being used in the Fire Stations. • The Plymovent product line was able to be supplied, installed, serviced and maintained locally. • The Plymovent product line offered a safety breakaway disconnect coupling that is field repairable. This saves the system in the event that the system does not properly disconnect while the apparatus is driving out of the Station. AGENDA ITEM NO. 11 Paqe 24 of 28 • The Plymovent product line has a very low average annual maintenance cost. • The Plymovent product line is ISO and UL certified. AGENDA ITEM NO. 11 Paqe 25 of 28 L Software, ux Delivering efficiency to government December 20, 2010 Mr. James Riley Director of Administrative Services City of Lake Elsinore 130 South Main Street Lake Elsinore, CA 92530 Dear James, Thank you for allowing Robert Gray and I to demonstrate the HdL Business License system to you and your colleagues on December 14, 2010. We are pleased to present a pricing proposal to the City of Lake Elsinore for the HdL Prime Business License Software System, including web renewal capabilities. We believe that our software system will allow the City of Lake Elsinore to modernize its business license processes, improve customer service, reduce operational costs and secure additional revenues. As an existing HdL client we are providing the City with an aggressive cost reduction incentive. We look forward to providing the City with exceptional software tools and the best customer service in the industry. Business License Functions at a Glance: • Track licenses, owners, emergency information, tax I.D. numbers and expiration dates • Process applications, calculate fees and print licenses • Generate license forms and renewal notices • Track and notify delinquencies • To find transparent businesses, link with other data such as HdL Sales Tax or Property Tax • Generate non-licensed reporting from certain data sets • Provide information about the business community: business type, SIC/NAIL codes, number of employees, number of units, such as hotel rooms or apartments and number and plate number of vehicles • Key word search to find licenses quickly • Allow paperless department approvals • Standard system reports and user-defined reporting capability through Crystal Reports • Export data to word processing and spreadsheet programs Business License Web Renewal Module: • Accept renewals on line via your website • Securely process credit card payments • Accurate fee/penalty calculations every time, eliminates balances due • Specify which fees to charge, and provide a user-friendly description for each fee • Specify which accounts are eligible for online renewal using status and rate type • Process pending renewals with just a few keystrokes • Customize email notices to taxpayers using templates 1340 Valley Vista Drive, Suite 200, Diamond Bar, CA 91765-3910 Email: sales@hdicompanies.com • Toll Free 888-861-0220 • Tel 909-861-4335 • www.hdlcompanies.com AGENDA ITEM NO. 11 Paqe 26 of 28 Pricing Proposal for HdL's Business License Software System City of Lake Elsinore December 20. 2010 Systems Requirements at a Glance: Database HdL Software systems use the Microsoft SQL Server database platform. The following versions are supported: • MS SQL Server 2005 / 2005 Express • MS SQL Server 2008 / 2008 Express Requires 1 gigabyte of disk space to accommodate the initial data set. PC CPU 1.2 Ghz or better Memory 1GB RAM Video 1024x768, 16 bit color OS MS Windows XP Pro/Vista/7 COMPENSATION Use Fee Note: • Data Conversion": Includes up to 30 hrs of data conversion time. Any work above 30hrs will be charged at $210.00 per hour. Value of $2800. If data conversion is not needed. Pricing may be reduced by $2800. • Link for Payment Processor: HdL has selected Authorize.net as the preferred provider for payment gateway and merchant account services. The Authorize.net solution has proven to be reliable, full featured and cost effective for our clients. If the City wishes to select a different payment gateway, there will be a development cost of approximately $5,000 to establish the link. If requested by the City, HdL will assess the gateway solution and provide an estimate of the development costs. This is our standard license plus annual use fee pricing model. We can adjust the pricing model as needed to suit the City's budgetary needs. We appreciate your interest in HdUs Business License Software System, and would like the opportunity to serve the City of Lake Elsinore in this capacity." _ - ' Sincerely, George Bonnin Sales Manager HdL Software, LLC AGENDA ITEM NO. 11 Paqe 27 of 28 t Software, LLC Delivering fg1ciency to government Processing business license renewals is hard work and time consuming ...no question about it! The paperwork, the data entry, the letters, the envelope stuffing, the reporting... plus all of the "other duties as assigned" work to boot. Is there a solution? YES! The HdL Business License Web Renewal Module What can the Web Renewal Module do? • Allows business owners to renew business licenses on line rather than in person or by mail. • Allows City Staff to email renewal notices to business owners rather than printing, stuffing envelopes and mailing hard copies. • Automatically calculates all fees, penalties and balance due amounts. • User friendly fee descriptions eliminates license renewal confusion. Intuitive and easy to use. • Securely processes credit card payments. All payments sent quickly, efficiently and directly to City's merchant bank account. • Automatically updates all renewal data on to the HdL Business License system. • Instant email payment receipt notification. • Customizable, built-in email notice templates. .,City has complete control over rate types and other information that is displayed on screen. • Pending renewals processed quickly and easily. • Quick and easy installation and implementation. Generally within 7 days*. • Reduces your environmental impact. Join the "Go Green" Revolution. What it means to me! • Saves time Business owners do the work on line from their home or office so you don't have to. • Reduces Counter Traffic Fewer customers at the counter means, more quality staff time available for other work. • Eliminates Calculation Errors (saves time) Web Module automatically calculates all fees, penalties and previous balance due amounts. • Saves money (saves time) Online renewals eliminate the need for buying paper, envelopes, letterhead, and printer ink. • Saves staff resources and time Eliminates the need for printing and folding notices, stuffing envelopes, sorting envelopes and postage. • Eliminates the handling of cash or checks (enhances security and accuracy) Credit card payments are securely processed and deposited in the City's merchant account. • Reduces data entry work (saves time, eliminates data entry errors) Web Module automatically updates renewal data on to the HdL Business License Program. • Eliminates mass business license renewal mail outs (saves time, material, money) City staff can email renewal notices instead of mailing them. How to Get Started Test drive the Web Module for yourself. See how easy it is to use. Go to your web browser and type the following address: http://www2.hdlcompanies.com/view/etslwebmodu/e rev3 viewtet swf.html At the login screen enter your first name, agency name and the password: k3rmit Call an HdL Sales Manager today and sign up. It's as easy as that. (909) 861-4335 sales@hdicompanies.com *Your Agency will need to have a third party payment gateway account set up prior to the installation of the HdL Web Module. All payments will be processed through this gateway and the funds electronically deposited to the Agency. HdL Software will link to the third party credit card processor. Paqe 28 of 28